High reliability is possible in complex industries, but the question remains how to achieve it in healthcare. This year, ACHE is offering the High-Reliability Healthcare Boot Camp to address organizational requirements for starting on a high-reliability journey and provide tools to achieve it over time.
Here, program faculty provide Congress attendees with a preview of this new boot camp.
ACHE: Why is the topic of high reliability in healthcare important, and why should healthcare leaders attending Congress invest their time in learning more about it?
Mark R. Chassin, MD, president, The Joint Commission: Quality and safety problems continue to harm patients despite our best efforts to stop them. We need a different approach to improvement if we want substantially better results. High reliability is that different approach. It is not a project. It is about transforming healthcare organizations so that zero harm is the natural byproduct of the way they care for patients every day.
ACHE: What leadership prerequisite do you think is most important for developing and sustaining a high-reliability culture and practice in a healthcare organization?
M. Michael Shabot, MD, executive vice president/system chief clinical officer, Memorial Hermann Health System: Leadership is the prerequisite for developing and sustaining a high- reliability culture and practice. It’s impossible to achieve high reliability without commitment from the top, which means the board of directors and CEO in healthcare organizations. High reliability is not a grassroots movement; it has to be led from the top.
ACHE: How will the High Reliability Healthcare Boot Camp help Congress attendees achieve high reliability in their own organizations?
Gary R. Yates, MD, partner, Strategic Consulting, Press Ganey Associates Inc.: The boot camp will provide a comprehensive, highly interactive experience for executives to learn the “why” and explore the “how” for moving toward high reliability. There will be a focus on reviewing and understanding high-reliability organizing concepts and looking at how they are being applied across healthcare with the accompanying results. The session should provide valuable, actionable insights for executives to take back and apply in their home organizations.
In addition, ACHE is offering the following boot camps:
Programs are approved for 7 ACHE Face-to-Face Education credits. Register today!